Frequent Asked Questions

Where do you deliver?
Game currently offers delivery to any South African residential or business address, excluding PO Boxes and the areas listed below

On occasion, due to issues outside of our control, deliveries may take longer. We will make every effort to deliver on time and keep you updated throughout the process.
Cash on Delivery is not a payment option that is utilized for online purchases. All delivery charges are charged to the customer upfront on finalization of sale

Regretfully, we are not able to deliver to these areas:
Alexandra, Dawn Park, Katlehong, Klipoortjie, Kraaofintein, Mamelodi, Mapleton, Ramphosa, Reigerpark, Rondebult, Roodekop, Tokoza, Villa Lisa, Vosloorus, Windmill Park
If your suburb does not show in the dropdown menu at checkout, please don’t hesitate to contact our Online Support Centre on 0861 426 322, for further assistance.

Please note that if your order is made up of multiple items there is a possibility of a split delivery. In such an instance, you will only be charged a single delivery fee, but your order will be delivered in multiple drops. This is due to items being stocked in different distribution sites.

Can I return online purchases?
Yes. If you are not happy with your purchase you have up to 7 days to return it to any of our stores for full refund. Subject to an assessment or inspection prior to a refund.

• Please ensure you retain your original tax invoice as well as all packaging, manuals and accessories to allow us to process the return in store. Our online support Centre will then oversee the refund process.
• Orders may only be refunded to the Credit Card they were purchased on.

Orders for software, music, movies, games and dvd's must be in original, unopened packaging; items must be unopened and unused.
Our delivery fee is non-refundable unless otherwise stated.

If you are unable to return your item to store or for any particular reason; please contact our Online Support centre to arrange for collection. Collection fees may apply.

It is the customer’s responsibility to inspect their order upon delivery to ensure it is what they expected and is free from defect. Should the customer waiver this right, they will not be able to claim for damages to the product once we deliver the product, we cannot be responsible for any damages that occur after delivery as this is beyond our control.